# How detailed does Title II get for the public site?

Title II points at WCAG 2.1 Level AA for covered public web content — dozens of success criteria, not a single color check. Automated tools see only part of that list. A city still needs a dated look at the real pages and PDFs, and tickets someone can fix without a legal stamp.

## Who this is for

Website vendors, CivicPlus partners, freelancers, and city IT/comms staff who ask: **how deep does this go?** Clerks who heard “Double-A” once and need English, not a consultant deck.

## The yardstick in one sentence

> Title II is the legal duty. **WCAG 2.1 Level AA** is the technical standard the 2024 rule wrote into **28 CFR 35.200**.

Version (2.1) and level (AA) are not the same thing as ADA Title II. Founder briefing lives in the company vocabulary doc; clerk pages stay short.

## What “detailed” means in practice

1. **Pages residents use** — home, payments, licenses, agendas, department forms — not every forgotten archive URL on day one.
2. **Public PDFs in scope** — inventory under [28 CFR 35.201](https://www.ecfr.gov/current/title-28/chapter-I/part-35/subpart-H/section-35.201); ticket/OCR what is currently used. See [PDFs](/pdfs).
3. **Automated findings are a slice** — Method page: how much is automated, and why we still do not stamp conformance ([Method](/method)).
4. **Tickets the vendor can run** — CMS-shaped when we know the system; generic otherwise ([How it works](/how-it-works)).

## What we refuse to say

- “You will be compliant after this crawl.”
- “The overlay fixed Title II.”
- “Here is our WCAG certificate.” (we do not stamp conformance)

The product is a **dated monthly file** plus tickets. **$8,400/year.** Independent of the website vendor grading their own homework.

## For the clerk reading over your shoulder

You do not need to memorize success-criterion IDs. You need a file you can attach and a list you can forward. That is the pack.

## This month

Work the ticket list from the latest dated file. Prefer source fixes over overlays. We do not certify that the site meets WCAG.

## For implementers

Deque’s public research is often cited as about 16 of 50 WCAG 2.1 AA criteria automated (~57% of issue instances in their studies). Treat automation as a slice, not a pass. Inventory PDFs under 35.201 — do not OCR the graveyard by default. Ship CMS-native tickets when you can.