# Terms of service

Effective 17 September 2026.

ActaPack LLC (“ActaPack,” “we”) sells a monthly Title II evidence program for one public website. These terms are the agreement if you buy that program or use a paid ActaPack account. They are not legal advice about your city’s Title II duties.

Contact: mailto:hello@actapack.com. Invoices and card questions: mailto:billing@actapack.com. Product login problems: mailto:support@actapack.com.

## The program

You pay for a dated monthly file of public pages and public PDFs on the hostname you add, plus a ticket list your website vendor can work. Price is $8,400 per year or $799 per month, prepaid for the period you choose. One public hostname per subscription. We do not certify WCAG conformance. We do not certify ADA Title II compliance. We do not sign a VPAT as your attorney. We do not install an overlay or widget. We do not rewrite your CMS. We do not accept “make us pass” as the deliverable.

## What we look at

We fetch public HTML and public PDFs on the hostname you enroll. Looks run from our systems. There is no Scan button for you to fire. First look (if you use it) may open a few public pages and keep glance shots for about 90 days. First look is not the monthly file. We keep copies of what we fetched so the dated file exists. We are not your city’s records custodian.

## What we do not look at

We do not fetch LMS or parent portals. We do not fetch student or employee records. We do not log in with your staff passwords. We do not crawl behind login. We do not scan your downloaded mobile apps in this version. A later staff-page allowlist, if we ship the UI, is not authorized until we amend these terms in writing and you confirm the URLs.

## Hostname

You may only enroll a site you operate or are authorized to enroll. After the first paid look that fetches at least one in-scope public HTML page, that hostname is locked except www versus apex, http versus https, and a move you can prove with a 301 or 308 redirect. A different site is a different subscription.

## Packs and tickets

Paid packs are prepared for your city’s legal name, its staff, its website vendor, and its Title II file. We do not publish them. Your records rules still apply. Tickets are meant to be forwarded to the website vendor. A header does not create attorney-client privilege or work product. City attorney stays the city’s attorney.

## Fees, refund, cancel

Fees are prepaid. If we never delivered a pack, you get a full refund of that period. After we deliver the first dated pack, we do not refund because you disliked the findings. Cancel stops renewal. You keep the program until the period already paid ends. Switching from annual to monthly takes effect at the end of the annual period. Switching from monthly to annual starts a new year immediately; unused monthly time is credited against that charge. Taxes may apply; we do not give tax advice.

## Privacy

How we handle personal information is at https://actapack.com/privacy. Cookie choices live there. There is no separate cookies page.

## Changes

We may update these terms. The date at the top is the effective date. Continued paid use after we post a change is acceptance of the new terms for later periods. We will not use a silent change to start fetching behind login or to certify compliance.

## Law

Minnesota law governs, without a conflict-of-law rule that would pick another state. You and we sue in Minnesota state courts if we have to sue. We do not ask a public entity to indemnify ActaPack for Title II claims against the city.

## Liability

The program is provided as an evidence file, not a warranty that your site meets WCAG or Title II. To the extent Minnesota law allows, ActaPack’s total liability for a claim about the program is the fees you paid us for the then-current billing period. We are not liable for lost grants, enforcement outcomes, or vendor delay. Nothing here limits liability that Minnesota law does not let us limit.

## Contact

Questions on these terms: mailto:hello@actapack.com.